1. Shipping Policy

At Iconic Boutique Manchester, we want your order to be handled carefully, clearly, and as efficiently as possible.

This Shipping Policy explains how we process and ship orders placed through Iconic Boutique Manchester.

Order Processing Time

After your order is placed, please allow 1 to 3 business days for processing.

During this time, we review your order, check the product details, confirm the shipping information, and prepare your order for dispatch.

Business days are Monday to Friday, excluding public holidays.

Shipping Time

After your order has been processed and dispatched, delivery usually takes 7 to 14 business days.

Please note that delivery times are estimates and may vary due to carrier delays, customs checks, peak sale periods, public holidays, incorrect address details, or other circumstances outside our control.

Direct Supplier Shipping

In many cases, Iconic Boutique Manchester ships products directly from our trusted suppliers.

We use this shipping model to make the process as efficient as possible for our customers. Instead of sending items to us first and then forwarding them to the customer, an item may be shipped directly from the supplier to the customer.

This means that some parcels may be shipped directly from overseas, including from China.

We use this model to help reduce unnecessary handling and to get your order moving towards you as efficiently as possible.

Shipping Carriers

Depending on the product, supplier location, and delivery address, orders may be shipped with Royal Mail, local delivery partners, or international shipping partners.

If tracking is available for your order, tracking details will be sent to you once your order has been dispatched.

Shipping Costs

We offer free shipping across the United Kingdom, unless stated otherwise at checkout.

Incorrect Shipping Details

Please make sure your shipping details are correct before placing your order.

If you notice an error in your delivery address, please contact us as soon as possible at:

hello@iconicboutique-manchester.com

We will do our best to help. However, once an order has been processed or shipped, we may no longer be able to change the delivery address.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

hello@iconicboutique-manchester.com

Please include your name, order number, and the email address used to place the order.

We will review your order and help you with the next steps.

Lost or Missing Parcels

If tracking shows that your parcel has been delivered but you have not received it, please first check with other members of your household, neighbours, your local delivery office, or the delivery carrier.

If you still cannot locate your parcel, please contact us at:

hello@iconicboutique-manchester.com

We will review the situation and assist you where possible.

Questions

For any questions regarding shipping, delivery, or your order, please contact our customer service team at:

hello@iconicboutique-manchester.com

We aim to assist you as quickly as possible.